Terms of Service

These Terms constitute a binding agreement between Nexala and the individual or entity accessing or using the Service (“User”, “you”).

If you register on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” include both you individually and that organization.

You accept these Terms by checking the box marked “I agree to the Terms of Service and Privacy Policy” at the time of registration, and on each subsequent occasion that you sign in to the Service, by which your continued sign-in constitutes your continued acceptance of these Terms and the Privacy Policy then in effect.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement under the laws applicable to you in order to use the Service. By using the Service, you represent that you meet these requirements.

The Service provides access to information regarding UAE legislation (Laws Hub), case law (Case Laws Hub), an AI-based assistant (AI Assistant), a glossary of legal terms (Glossary), and such other modules as Nexala may introduce from time to time.

The Service is provided “as is” and “as available”. The Service does not constitute, and shall not be relied upon as, legal advice. Nexala is not a law firm and does not provide legal representation.

Nexala is not liable for any decisions made, or actions taken or not taken, by you or any third party in reliance on content available through the Service.

AI Disclaimer. The AI Assistant uses artificial intelligence and may produce inaccurate, incomplete, or outdated responses. Output from the AI Assistant does not constitute legal advice, does not have legal effect, and does not replace consultation with a qualified lawyer. You use the AI Assistant entirely at your own risk and remain responsible for independently verifying any information before relying on it.

The Service is offered under the following plans: Trial (7 days, free of charge), Standard, Premium (coming soon), and Enterprise.

Billing is seat-based, calculated on a High-Water Mark (HWM) basis: you will be charged based on the highest number of active members of your organization during the relevant billing period.

Paid subscriptions renew automatically for successive billing periods unless cancelled. You may cancel at any time; your access to the Service will continue until the end of the period for which you have already paid, after which your subscription will not renew.

Payments are processed by Stripe, Inc. (“Stripe”). Nexala does not store or process your payment card details; these are handled directly by Stripe in accordance with its own terms and privacy policy.

Trial. At the end of the 7-day Trial period, access to the Service will be suspended unless you subscribe to a paid plan. Your organization’s data will be retained.

Unpaid accounts. If a payment is not received when due, your account will be marked as unpaid and access to the Service will continue for 3 days, after which access will be suspended. Your data will not be automatically deleted during this period.

Refunds are governed by our Refund Policy, available at nexala.ai/refund.

The Service, including its interface, structure, AI models, and underlying algorithms, is owned by Nexala and is protected by applicable intellectual property laws, including UAE Federal Decree-Law No. 38 of 2021 on Copyrights and Neighboring Rights.

The Service provides access to, and analysis of, legislative texts, judgments, and other materials originating from official UAE government sources (including uaelegislation.gov.ae). Official texts of laws, regulations, and court judgments are, in their character as official legal materials, generally not subject to copyright protection. The licensing status of the specific source materials and platforms used, and any applicable restrictions on their reproduction, structuring, or commercial use, continue to apply.

Subject to your compliance with these Terms, Nexala grants you a limited, non-exclusive, non-transferable licence to access and use the Service for the internal professional purposes of your organization. You do not acquire any right to republish, redistribute, or commercially exploit any content made available through the Service, including the compilations, translations, summaries, structuring, indexing, and any AI-generated analysis or commentary provided through the Service, which remain the property of Nexala or its licensors.

To the maximum extent permitted by applicable law, Nexala’s total liability arising out of or in connection with these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the total subscription fees paid by you to Nexala in the 12 months preceding the event giving rise to the claim.

Nexala shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or in connection with the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct, or Nexala’s obligations under applicable UAE consumer protection legislation in respect of services not provided in accordance with these Terms due to a cause attributable to Nexala.

Nexala does not guarantee uninterrupted or error-free operation of the Service. Service levels for Enterprise customers, where applicable, are set out in a separate service level agreement.

The Service relies on third-party providers, including Stripe, Inc. (payment processing) and Google LLC (sign-in via Google account). Nexala may engage additional or alternative third-party providers from time to time.

Nexala is not responsible or liable for the availability, performance, or content of any third-party service, and your use of such services is subject to their own terms and policies.

Our collection, use, and processing of personal data is described in our Privacy Policy, available at nexala.ai/privacy, which forms part of these Terms.

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its Executive Regulations.

Nexala does not sell your personal data to third parties.

You may delete your account at any time through your account settings.

Following a deletion request, your account is deactivated and your data is retained for 30 days, during which you may request reactivation. Following the expiry of this period, your data is permanently deleted, except as set out below.

Financial records, including your transaction history, are retained for a minimum of 7 years from the date of the relevant transaction, in accordance with applicable UAE legal requirements, and may be retained for longer where necessary for the establishment, exercise, or defence of legal claims, having regard to the applicable limitation periods under UAE law.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent that such failure or delay results from circumstances beyond its reasonable control which render performance impossible, including natural disasters, war or armed conflict, governmental action or restriction, and failures of internet or telecommunications infrastructure not caused by the affected party.

This clause is without prejudice to, and shall be interpreted in light of, Article 236 of UAE Federal Decree-Law No. 25 of 2025 (the UAE Civil Transactions Law, in effect from 1 June 2026), under which:

Nexala may amend these Terms from time to time. We will notify you by email at least 30 days before any material change takes effect.

Your continued use of the Service after a material change takes effect constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you must stop using the Service and may cancel your subscription in accordance with Section 3.

Nexala may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms.

Any refund due to you in connection with a suspension or termination under this Section 12 is governed by our Refund Policy.

These Terms, and any dispute or claim (including non-contractual disputes) arising out of or in connection with them or the Service, shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties agree that the DIFC Courts shall have exclusive jurisdiction to hear and determine any such dispute, on an opt-in basis pursuant to Article 14(B) of Dubai Law No. 2 of 2025.

These Terms are drawn up in the English language. Any translation provided is for convenience only, and the English version shall prevail in the event of any inconsistency.